At LUSAUTO Express, we are committed to providing our customers with high-quality new and used vehicles and ensuring a transparent and reliable purchasing experience. Our Guarantee Policy outlines the protections we offer and the responsibilities of both parties to ensure satisfaction and confidence in every transaction.

1. Quality Assurance

We guarantee that every vehicle listed on our platform has undergone a thorough inspection to meet the following standards:

• **Accurate Descriptions**: All vehicle specifications, including model, mileage, and condition, are verified to ensure accuracy.
• **Operational Checks**: Vehicles are inspected for functionality, including engine performance, braking, and other critical components.
• **Transparency**: Any known defects or issues with the vehicle are clearly disclosed in the listing.

2. Vehicle Condition Guarantee

• **New Vehicles**: All new vehicles are guaranteed to meet manufacturer standards and specifications.
• **Used Vehicles**: Used vehicles are sold in "as-is" condition with an inspection report provided. Customers may request additional information about the vehicle prior to purchase.

3. Delivery Guarantee

We ensure that purchased vehicles are delivered to your specified location within the agreed timeframe. However:

• Delivery times may vary due to factors beyond our control (e.g., customs delays, weather conditions).
• Customers are responsible for providing accurate delivery information and complying with local import regulations.

4. Money-Back Guarantee

If a vehicle significantly differs from the description provided on our platform or fails to meet the disclosed condition:

• Customers may request a refund or replacement.
• Claims must be submitted within 7 days of receiving the vehicle, along with supporting evidence (e.g., photos, inspection reports).

5. Auction Guarantee

Vehicles purchased through auctions are also subject to quality checks. However:

• Bids made during auctions are final and binding.
• Customers are responsible for thoroughly reviewing the vehicle details and condition before bidding.

6. Limitations of Guarantee

Our Guarantee Policy does not cover:

• Minor wear and tear consistent with a vehicle's age and usage.
• Damages caused after delivery due to misuse, accidents, or failure to perform regular maintenance.
• Local taxes, customs duties, or other fees incurred during import/export processes.

7. Dispute Resolution

If you are unsatisfied with your purchase or experience, please contact our support team immediately. We will work to resolve any issues promptly and fairly.

8. How to File a Claim

To file a claim under this Guarantee Policy, customers must:

• Notify LUSAUTO Express within the claim period (e.g., 7 days of delivery).
• Provide a detailed description of the issue and any supporting documents (photos, inspection reports, etc.).
• Work cooperatively with our team to resolve the issue.

9. Contact Us

For any questions or claims related to this Guarantee Policy, please email us.

We are committed to delivering exceptional service and ensuring your satisfaction with every purchase from LUSAUTO Express.