We ship by sea and land. Loading Port: NINGBO, CHINA

At LUSAUTO Express, we are committed to ensuring a reliable and efficient shipping process for all customers worldwide. This policy outlines how we handle the availability of vehicles and shipping procedures.

1. Vehicle Availability

We guarantee that every vehicle listed on our platform has undergone a thorough inspection to meet the following standards:

• **Real-Time Inventory**: Our online platform displays real-time inventory of new and used vehicles located in China. Availability is updated regularly.
• **Reservation and Confirmation**: Vehicle availability is confirmed upon order placement and payment completion. In cases where a vehicle becomes unavailable after payment, we will provide an alternative option or issue a full refund.
• **Hold Periods**: Vehicles can be held for [insert time frame, e.g., 7 days] after order confirmation while payment is being processed. If payment is not received within this period, the reservation may be canceled.

2. Shipping Process

We aim to deliver vehicles promptly and efficiently to your specified location. Our shipping process includes the following steps:

• **Preparation**: Vehicles are inspected, prepared, and securely packaged for shipment.
• **Logistics Coordination**: Shipping is arranged through reliable transport partners to ensure timely delivery.
• **Documentation**: All necessary export and import documentation is provided to facilitate customs clearance.

3. Delivery Timeframes

Delivery times vary depending on the destination and shipping method. Estimated timeframes will be communicated at the time of order confirmation.

• **Standard Delivery**: Typically ranges from [insert time range, e.g., 15-30 days] for most international destinations.
• **Expedited Shipping**: Available for select locations at an additional cost.

4. Shipping Costs

Shipping costs are calculated based on:

• Vehicle size and weight.
• Delivery destination.
• Chosen shipping method.

Shipping costs will be detailed in your invoice. Customers are responsible for any additional costs, such as import taxes or customs duties.

5. Customer Responsibilities

To ensure smooth delivery, customers must:

• Provide accurate shipping details, including the destination address and contact information.
• Be available to receive the shipment and handle customs clearance.
• Pay any local taxes, duties, or fees required for import.

6. Risk and Insurance

Risk of loss or damage during transit is transferred to the customer once the vehicle is shipped. Shipping insurance is available for purchase to cover potential damages or losses.

7. Shipping Restrictions

Due to legal or logistical constraints, we may be unable to ship vehicles to certain countries or regions. Please verify shipping availability to your location before placing an order.

8. Tracking and Updates

Customers will receive a tracking number and updates once the vehicle is shipped. Our customer support team is available 24/7 to assist with tracking or delivery-related inquiries.

9. Delivery Discrepancies

If the delivered vehicle does not match the order or arrives in unsatisfactory condition, please notify us within 7 days of receiving the shipment. We will investigate and work to resolve the issue promptly.

10. Contact Us

For any questions or concerns regarding shipping and availability, please email us.

We strive to make the shipping process smooth and hassle-free, ensuring your vehicle reaches you in the best condition and on time.